Columbus makes offer to acquire CRO agency Endless Gain

• Columbus A/S has submitted a conditional offer to acquire Endless Gain Ltd, a leading conversion rate optimisation consultancy (CRO) focused on enhancing the digital customer experience for the UK retail industry
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30 November, 2023 – Today, Columbus A/S has submitted a conditional offer to acquire the UK-based e-commerce consultancy Endless Gain Ltd. Endless Gain is an innovative experimentation agency dedicated to solving business challenges for e-commerce companies, focusing on enhancing the customer experience. With a specialised emphasis on the UK's retail sector, Endless Gain has partnered with prestigious brands such as Dreams, Jigsaw, Shark Ninja, and Moss Bros.

First milestone in New Heights strategy

The acquisition of Endless Gain is part of Columbus’ newly announced strategy, New Heights, with the ambition to expand the suite of services and strengthen the company’s market position in key geographic markets. With the acquisition of Endless Gain, Columbus will provide a more complete offering within digital commerce, marking the company’s intent to provide more sustained customer relationships with customers in the retail industry.

Strengthening the competitive edge

Endless Gain adds 25 highly skilled consultants located in the UK and India to Columbus’ global digital commerce team consisting of more than 250 consultants. Endless Gain possesses unique qualities that set them apart in the retail market. The addition of services such as Conversion Rate Optimisation (CRO) and experimentation strengthens Columbus’ capacity to effectively enhance customer online revenues. Endless Gain’s retail industry reputation and capabilities will positively influence Columbus' reputation and extend to the company’s key industries, such as manufacturing and food, that aspire to the retail sector.

This acquisition not only opens opportunities for cross-selling but also enables the acquisition of new customers, enhancing Columbus’ ability to cross-sell and increase share of wallet among digital commerce customers. Columbus has a history of excelling in delivering projects and assisting customers in establishing digital platforms. This acquisition allows Columbus to broaden the company’s capabilities to ensure ongoing support for customer growth post-launch. The ambition is to expand to the Nordic countries where Columbus already has a strong presence with close to 1,000 employees. Globally, Columbus has around 1,600 employees.

“The acquisition of Endless Gain marks the first milestone in our newly announced strategy, New Heights, with an ambition to achieve growth via acquisitions,” said Søren Krogh Knudsen, CEO & President of Columbus. “By acquiring Endless Gain, we reinforce our market position within e-commerce and strengthen our footprint in the UK retail industry. This represents a significant step in Columbus’ journey to becoming an end-to-end partner for retail customers.”

“We are thrilled to join forces with Columbus, a move that marks a significant milestone in Endless Gain's journey,” said Neil McKay, CEO of Endless Gain. “By aligning with Columbus' strategic vision, we are excited to expand our reach, enhance our offerings, and contribute to Columbus’ growth trajectory. Our commitment to innovation and excellence in optimisation and experimentation will now have a broader canvas, benefitting not only our existing clients, but also opening doors to new opportunities in various global markets. We look forward to this new chapter, where our combined strengths will create unmatched value for our clients and set new benchmarks in the industry”.

About Columbus
Columbus is a global digital consultancy headquartered in Denmark. We make digital transformation happen for more than 1,100 ambitious companies around the world. Columbus employs around 1,600 digital advisors and consultants focused on the manufacturing, retail & distribution, food & process, and Life Science industries. We offer end-to-end digital services and solutions within Sustainability, Strategy & Change, Cloud ERP, Data & Analytics, Application Management, Digital Commerce, and Customer Experience. Columbus has offices and partners all over the world, and we deliver our solutions and services locally – on a global scale.

For more information about Columbus, visit www.columbusglobal.com.

About Endless Gain
Endless Gain is a multi-award-winning optimisation agency in the UK with a relentless focus on improving the customer experience. We are a dedicated team of highly experienced e-commerce professionals and with our knowledge, experience, and range of services, turn business challenges into commercial opportunities to drive performance and accelerate growth by enhancing the customer experience and boosting conversion rates. Endless Gain is not a marketing generalist agency. We focus exclusively on improving the best customers' e-commerce experience. Through our collaborative, transparent, and honest approach, we aim to build a strong strategic partnership with our clients by guiding, advising, and challenging them.

For more information about Endless Gain, visit www.endlessgain.com.