Mersey and West Lancashire Teaching Hospitals NHS Trust Teams Up with Netcall to Transform Patient Engagement with Cutting-Edge Digital Solutions

Mersey and West Lancashire Teaching Hospitals NHS Trust Teams Up with Netcall to Transform Patient Engagement with Cutting-Edge Digital Solutions

Mersey and West Lancashire Teaching Hospitals NHS Trust has chosen Netcall, a leading provider of intelligent automation and customer engagement software, to enable and support their patient engagement digital strategy. This partnership marks a significant milestone for both organisations as they work together to enhance patient care and transform healthcare operations in the region.

As part of this new partnership, Mersey and West Lancashire Teaching Hospitals NHS Trust has procured Netcall's Patient Engagement Portal, Patient Hub, along with Waiting List Validation. The introduction of these innovative technologies is set to revolutionise and streamline the patient experience within the trust, generating renewed efficiencies and improving overall patient care.

Netcall's Patient Hub delivers a seamless patient journey, enabling individuals to easily manage their appointments, access personalised health records and receive tailored notifications and reminders. By empowering patients to take a more proactive role in their own healthcare, Patient Hub fosters an environment of increased engagement and empowerment for patients.

The Waiting List Validation solution within Patient Hub engages with patients by assessing their wait time and inquiring about their treatment preferences, providing specialty-based, customisable responses.

Christine Walters, Director of Informatics at Mersey and West Lancashire Teaching Hospitals, emphasised the patient-centred approach that Netcall's solutions enable. She said, "Our collaboration with Netcall has empowered us to prioritise what’s important to our trust right now, which is waiting list validation. We have implemented the Waiting List Validation solution within one month, enabling us to better manage patient flow and ensure timely, efficient care for our patients.

Our partnership will help us to empower our patients, giving them greater control over their healthcare journey. By adopting Patient Hub, we are equipping patients with the tools they need to actively participate in their care, leading to better health outcomes and satisfaction.”

John Clarke, Director of Client Solutions at Netcall, expressed his delight about the partnership, stating, "We are extremely proud to be working with Mersey and West Lancashire Teaching Hospitals NHS Trust. By leveraging our industry-leading solutions, the trust is demonstrating its commitment to delivering exceptional patient care and driving operational efficiency. We look forward to supporting them on their journey to transforming healthcare experiences in the region."

This partnership between Netcall and Mersey and West Lancashire Teaching Hospitals NHS Trust promises to not only enhance patient care experiences but also improve staff capacity. The implementation of Netcall's Patient Hub and Waiting List Validation solution is a significant step forward in delivering personalised and patient-centred care that will benefit the entire region.